Tech Support Nightmare

When God thought about how to simultaneously screw with our realities and make us think we were talking to people who knew what they were doing, she invented tech support. It doesn’t matter what you know or don’t know about computers, web sites or really anything that falls under their purview. It doesn’t matter if you’re an empowered person, trying to do things for yourself, or a disempowered one, who prefers to put your machines in the hands of others. They will find a way to make your day a living hell.

It starts out with the fact that they think they know more than you do, about what you want and need to do. And then they, generally speaking, proceed to do exactly what you don’t want, while not telling you that. All in the name of “saving you money.” Love it.

Today I took a pretty big step, of taking down a web site I used to use to attract writing work for other people. It seems like a simple thing to do. But I couldn’t find any instructions on the site. Preferring not to sit on hold for five minutes of instructions, I emailed tech support on the hosting company’s web site. Who am I kidding? It’s Go Daddy.

Though I received an answer relatively quickly, the advice felt wrong to me. I was advised to change the nameservers, but that didn’t seem to cancel the web site, which is what I wanted to do. So I called tech support and spoke with a nice guy who assured me that my emails would be fine, but the web site would be taken down. We hung up and five minutes later, my emails to that domain name weren’t working.

So I called again to find out that the first guy hadn’t deleted my domain name (which was good), but he hadn’t looked to see if one of my email address was associated with that domain name. So when he deleted it, he deleted perhaps my most important email address. I was assured that it would take me five minutes to fix, but that wasn’t the point. I had trusted that he would look and do his job in a complete fashion. By not looking, he made sure I had to call again, which turned a five minute activity into a little over an hour altogether.

Irritation. Needing to reframe quickly, I imagined all the clients I would no longer have to deal with from that aspect of my business. Because you have never met the unique combination of confused and entitled until you’ve tried to write a book for someone. As I pictured this aspect of my life, a good portion of my income for many years, dissipate into the ether, I found my anger leaving me. And even though I may still cringe when I have to call tech support, at least it’s over for today.